Of dead car batteries and auto parts stores…

Today was an interesting day as a consumer. In the ever demanding world of customer service you would think that an eighty dollar sale would be second to customer loyalty and the subsequent revenue that customer represents. Unfortunately, this was not the case today…  Normally, I would have taken the associate for their word and purchased a new battery, but there was something about this individual that screamed, “I am lying to you” (not a good aura for a salesperson).  Being a technical individual I also would have attributed the BAD result from testing to improperly calibrated or simply bad equipment.  Alas, after taking my batter to two other stores and reading the resulting GOOD I had to wonder…

- James